FAQs

General

Buying Online

Returns

First Ride

General FAQs

Do you offer a monthly membership?

No. Revive does not offer memberships. It does not require any long-term commitment. Rather, you can buy as many or as few classes as you like. If you want to buy one class, that’s fine. But, if you’re riding regularly we do offer a class pass discount.

Do you offer gift certificates?

Yes, we do! You can purchase a gift certificate online or in any of our studio locations.

Are classes different from gift cards?

Yes. At REVIVE, you can purchase classes as well as gift cards, but they are not the same thing. Unlike gift cards or gift certificates, classes are for our rides only. You cannot give classes to another as a gift (i.e. convey ownership) and the classes do expire. The expiration dates are posted in the descriptions of the class or series of classes.

Can I redeem a class and get cash back?

No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for cash.

Can I redeem a class for merchandise?

No. When you buy a class, you are only entitled to use that class to book a bike in a particular studio at a particular time. You cannot redeem your class for merchandise.

What if I can't do everything in the class? I haven't worked out in a while.

Indoor cycling is that it can be adapted to any fitness level. With the ability to adjust the resistance level on the bike, the workout can suit each rider’s abilities. With every class comes increased confidence and strength, so we encourage first timers to go at their own pace and ENJOY IT. Yoga is about connecting with your own body and doing only what feels right to you in that moment – trust your body.

How is REVIVE different from the cycling/yoga classes offered at my gym?

REVIVE offers a full body indoor cycling workout incorporating breathwork, meditations and intentions. We ride to the beat of the music and incorporate upper body exercises into our workout. It’s a journey, it’s an adventure – come and see how different you feel. Our yoga classes are a full sensory experience including light therapy, sense and sound – trust us you wont get this in a gym class.

How many calories are burned per class?

It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists can burn from 500-700 calories in a vigorous 45-minute workout. And in yoga we burn away stress, doubt, fatigue, anxiety, depression…we can’t put a figure to those blessings.

Can I take a class if I am pregnant?

We have had many pregnant women who are able to ride right up until their due date, but we recommend you check with your doctor before riding at Revive Cycle. Listen to your body, it’s a time to maintain not push your fitness levels. Hot yoga is not suitable for and stage of pregnancy, there are non-hot classes that may be suitable as we have teachers who are qualified in pre and post-natal. Please speak to a member of staff to find the class most suited to you.

Is there any way to make the seat more comfortable?

As a beginner, the bike and bike seat require a little getting used to. During this phase, it sometimes helps to wear padded bike shorts or use a cushioned gel seat. In a short period of time, you won’t necessarily need either. You can hire a gel seat in the studio.

Do cycling shoes really make a difference and if so, what type should I get?

Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. Our bikes are only compatible with SPD cleats.

My friends and I want to take our first class together. Do we need to create our own accounts to sign up?

Yes, each new rider must create an account and fill out a New Rider Waiver Form (online) before their first class. Please note that classes are not transferable to other rider accounts. Minor Waivers: Riders between the ages of 12 and 17, must have a parent or guardian sign their waiver in studio.

Do you have childcare in the studio?

No. Unfortunately, we don’t.

Do you have locker rooms?

Revive studios have lockers with built in, easy-to-use locks. We also have changing rooms, complete with toiletries and showers.

Do you have water or do I have to bring mine?

We have water and water refill stations- you can request ice water, room temp or cold to be on your bike ready for your session.

What are your studio rules?

All riders must sign a waiver prior to their first ride.
We reserve the right to release any bikes that are not signed in for 5-minutes before a class begins. To hold the bike, we ask that riders call the studio to let us know they are on their way if they are running late. Riders who are late will not be admitted into class.
In order to cancel a class reservation and return it to your account, you must unreserve a full 24 hours prior to the class. If a rider does not cancel their bike, they will be charged for it. Riders can cancel by logging into their profile online.
We are not responsible for any items that are lost or stolen at our studios.
If a rider is planning on leaving class early, we ask that they please tell the instructor ahead of time.

Online Purchase FAQs

Can I cancel or modify my order after it has been placed?

Once an order is placed, it cannot be cancelled or modified. This includes adjustments to size, colour, or any other changes to the item that was ordered.

Can I get a refund for merchandise purchased during sales events?

There are no refunds or exchanges for sales merchandise. All sales are final for merchandise purchased with a coupon code or during any sales events.

Can I get a refund for merchandise purchased at full price?

Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached.

Returns FAQs

For In-Studio Purchases

Items must be returned within 30 days of purchase, unwashed and unworn with tags still on.
Items must be returned to any Revive studio.
If you purchased your item under your Revive account, a staff member can easily look it up in your purchase history!
If you do not have a Revive account and checked out as a guest, you must have the full receipt present when making your return.
Was this item a gift? You can still return! We just need the full receipt to issue the return.
Upon return, you will receive a refund to the original payment method.

For Website or App Purchases

Items can be returned to any Revive studio.
We are unable to do exchanges at the Revive studios. In lieu of an exchange, our team will help you with the return and placing a new order.
If you checked out online under your Revive account, a staff member can easily look it up in your purchase history!
If you do not have a Revive account and checked online out as a guest, you must have the full receipt present when making your return.
Was this item a gift? You can still return! We just need the full receipt to issue the return.
After the return is processed, you will receive a refund to the original payment method.

First Ride FAQs

Do you have locker rooms?

All Revive studios have lockers with built in, easy-to-use locks. We also have separate changing rooms, complete with toiletries and showers.

Do I need to create an account?

Yes. It’s important for us to know who's riding with us and to have your contact information. Adult riders can create an account online, in studio, or by calling a studio. Riders under can create an account in studio provided their parent or guardian is present.

Do I have to have my own shoes?

No. We offer shoe rentals at all studios in the UK for £3. You are welcome to bring your own though. Our pedals are SPD compatible.

How early should I come?

If it’s your first time with us, we recommend arriving at least 15 minutes before your class. Please note, that if you have not signed in 5 minutes before the class starts, your bike may be released. Once the studio door closes and class starts, we will not be able to let any additional riders in.

What do I need to wear?

We suggest sporting a tee or tank on top and form-fitting pants or shorts on the bottom.

How does it work when I get there?

When you arrive at the studio, check in with the front desk. The staff will help you sign-in for your bike, give you a tour of the studio, and set up your bike with you.